John Poweziak, Lead Trainer at Fixer: “Every job increases our abilities and helps us create a better experience for the customer.”

John Poweziak is the Lead Trainer for Fixer’s in-house training center and has been with us almost since day one. In this spotlight, he discusses the continuous training programs that all Fixers go through to certify their skills. He also discusses what has surprised him so far, and why the focus on customer experience sets Fixers apart.

Committed.

The gig economy makes services fast and convenient, and benefits workers, customers, and companies in different ways. But what is the tradeoff? Read why our founder Mike Evans thinks why the gig economy isn’t the answer, but investing in employees is.

Fixer Spotlight, Jayme Stathos-VanderBloomen: “Supporting our Fixers in the field while reaching out to customers… that's a great day!”

Jayme, our Concierge Team Lead, is among our most long-standing employees,  having been working at Fixer for over two years (almost since day one). In this spotlight, she discusses why preparation makes for a great day at Fixer, how her background in retail informed her position, and why it’s never a bad thing to send her pet GIFs.

Carvertise Text to Win

Contest Terms & Conditions

“TEXT TO WIN” CONTESTS AT FIXER.COM

OFFICIAL RULES

NO PURCHASE IS NECESSARY TO ENTER OR WIN THIS CONTEST.

ANY PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.

1. ELIGIBILITY:

This Contest (herein so called) is open only to legal residents of the United States, who are 18 years of age or older at the time of entry (each an“Entrant”). You need not be present to win. Employees (and their immediate families or those living in the same household) of Fixer Services, PBC, and their respective affiliates, subsidiaries, divisions, parent and related companies, suppliers, printers and advertising, promotional and judging agencies (collectively, “Promotional Partners”) are not eligible to enter or win.


2. HOW TO ENTER:

You may enter the Contest  via the entry method described below. There is a one entry limit per phone number throughout the Contest Period. Entries received during the Contest Period will automatically be entered into a random selection for Instant Prizes (as defined hereinafter).

TEXT MESSAGE ENTRY :

  1. Throughout the Contest Period, if you have a text messaging capable device, you may enter by sending a text message to (312) 266 5999 with corresponding text code as provided by rideshare driver on 3x5 postcard - ex. FIXER35 (each an “Entry”). You will be charged for each text message sent or received from your handset or wireless device according to the terms in your Service Agreement with your wireless carrier. Each text message sent to or received by a service subscriber of any participating wireless carrier will incur a standard messaging charge, in accordance with that carrier’s Terms and Conditions applicable to such customer’s particular rate plan and a premium text messaging charge. Each wireless carrier’s rate plan may vary, and Entrants should contact their wireless carrier for information on messaging rate plans and charges relating to your participation in this Sweepstakes. In the event of a dispute regarding the identity of the person submitting a text message entry, the entry will be deemed submitted by the authorized account holder of the mobile phone number submitted at the time of entry. The authorized account holder is the natural person who is assigned to the mobile phone number by the organization that is responsible for assigning the mobile phone number. Potential winners may be required to show proof of being the authorized account holder.

  2. MAIL-IN ENTRY METHOD:

Alternatively, you may enter the Sweepstakes by hand-printing “Text to Win” Contest, along with your name, age, address, city, state, zip code, telephone number, and e-mail address (if applicable) on a 3” x 5” card and mailing the card in an envelope to:  Fixer Services, PBC, 1055 W Bryn Mawr Ave Ste F108, Chicago, IL 60660


3. RANDOM SELECTION: Each entry will receive an instant, randomly selected promo code valid on new appointments in the amounts ranging from $10 OFF, $20OFF $30 OFF, $40 OFF, $50 OFF first service appointment. Prize Winner will be notified of his/her selection by text within 10-15 of initial text, or in the case of write-in entry, via email before the end of  the contest period.

4. PRIZE CONDITIONS:

No substitution for any prize will be permitted. If necessary, due to the unavailability of a Prize, a prize of equal or greater value will be awarded at the discretion of the Sponsor. A Prize is not transferable, assignable or redeemable for cash. By entering the Contest and/or accepting a Prize, Winners and entrants hereby consent (except where prohibited by law) to the reasonable use by Sponsor of the Winners’ and entrants’ photograph, voice, likeness and/or image, hometown address, contents of the entry form and the name and age of the Winners and entrants without any further compensation for any future promotional activity related to the Contest.

5. ODDS OF WINNING: Odds of winning are 100% as this is an instant win contest with various amounts awarded randomly.

6. CONDUCT OF PARTICIPATION:

By entering the Contest, entrant affirms that he or she has read and agrees to abide by the Official Contest Rules. Sponsor reserves the right to disqualify any entrant acting in violation of the Official Sweepstakes Rules or found tampering with the entry process or with the operation of the Sweepstakes or the website. The Contest is governed by the laws of the United States and, by entering, all Winners and entrants hereby submit to the jurisdiction and venue of the federal, state and local courts located in Illinois. ANY ATTEMPT BY AN ENTRANT OR ANY OTHER INDIVIDUAL TO UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES FROM SUCH ENTRANT TO THE FULLEST EXTENT PERMITTED BY LAW.

7. LIMITATIONS OF LIABILITY:

Fixer Services, PBC and each of their respective affiliates, subsidiaries, parent corporations, and their respective officers, directors, shareholders, employees and agents, are not responsible for any incorrect or inaccurate entry information, theft, tampering, destruction, or unauthorized access to, or alteration of entries; printing or other errors; and/or any entries (whether tweeted or mailed), which are late, lost, delayed, incomplete, misdirected, stolen, mutilated, illegible, received with postage due or any combination thereof. Sponsor reserves the right to modify, suspend or terminate the Sweepstakes in the event that doing so becomes necessary due to circumstances beyond Sponsor’s control. In the event the Sweepstakes is terminated early, Winners will be selected from all eligible entries received at the time of termination.

8. RELEASE OF LIABILITY:

By participating, Winners and entrants agree to release, discharge, indemnify and hold harmless Sponsor, Fixer PBC, and each of their respective affiliates, subsidiaries, parent corporations, and their officers, directors, employees, representatives and agents from and against any claims made by Winners, entrants or any other third parties related in any way to the operation of the Contest, as well as any other claims, damages or liability due to any injuries, damages or losses (whether alleged, threatened, or actual) to any person (including death) or property of any kind resulting in whole or in part, directly or indirectly, from acceptance, possession, misuse or use of any prize or participation in any Sweepstakes-related activity or participation in the Sweepstakes.

9. WINNERS LIST AND OFFICIAL RULES:

For an Official Winners List  or a copy of these Official Sweepstakes Rules, send a self-addressed, stamped envelope to: “Text to Win” Sweepstakes – WINNERS – or – OFFICIAL RULES (please specify),  Fixer Services, PBC, 1055 W Bryn Mawr Ave Ste F108, Chicago, IL 60660

10. ENTRANT’S PERSONAL INFORMATION: Information collected from entrants by text message via cell phone is subject to the Sponsor’s Privacy Policy.

11. SPONSOR: Fixer Services, PBC, 1055 W Bryn Mawr Ave Ste F108, Chicago, IL 60660


Katie W.’s Customer Story: “I was so lucky that going into homeownership, Fixer existed to help when I needed them!”

Long-time Fixer customer Katie W. is a first-time homeowner. Her 1913 home is a joy, but when she experiences issues, she tells us how Fixer has been there for her every time. Katie explains why she loves Fixer and why she recommends it to friends and family, all the projects Fixer has helped her with, and how Fixer compares to other services.

Why Let Fixer Do the Shopping?

When we arrive at your property, we will a review the tasks on your list including those be done require our standard materials and which require us to run out to the store. We will review that with you, and then head out to shop before we start the labor. When we shop, we charge a fee of $64/hr pro- rated to the minute. Most shopping trips average just 30 minutes in length. Once we return, we’ll turn on our labor clock at $94/hr.

Our cities are running out of Tradespeople

Skilled electricians, carpenters, painters, all-arounders - people who are knowledgeable, handy, and can fix our homes. They’re dying. Literally.

This frog got boiled slowly, but the fact is, it’s cooked now. Taken individually, each of the drivers behind the dwindling numbers of skilled workers make sense. As the years have slipped by the sum of the parts has created a silent emergency, a generation of ghosts.

Somewhere along the way, the promise of high salaried, upwardly mobile careers was offered at the mere completion of an undergraduate degree, making the trip to the hallowed halls of academia the presumptive default. The trades - slow to innovate compared to the lightning pace of technology, biotech, finance - were downgraded as paths for those who couldn’t “make it” in academia.

Vocational training in urban high schools has all but disappeared. Shop classes in high school have been dropped in favor of computer literacy classes, with the expectation that this prepares students for college entry. The lack of interest in the trades has been unwittingly aided by an industry that has held on to outmoded ideas including excluding women from the workforce and intentionally setting up gatekeepers to resist the addition of young tradespeople. Meanwhile, the latest figures from the U.S. Bureau of Labor Statistics show that the vast majority of high school graduates are attending college. But that leaves a huge portion, over a third, who have no plans for college, and haven’t been taught specific job skills.  For those that do attend college, it’s far from a guarantee. Over 22% of college graduates remain unemployed, laden with heavy student loans.

 
Fixers
 

For commercial builders and general contractors there simply aren’t enough skilled workers  to go around. According to the National Association of Home Builders, a full 82% of home builders named this as their No. 1 issue in 2017 (up from just 13% in 2011).

For homeowners, this problem is even worse. While online aggregators such as Thumbtack, Angie’s List and HomeAdvisor have provided opportunities for independent contractors to list their services (for a fee) and receive consumer ratings, they still don’t offer a solution to the core problem. There simply are not enough professional, experienced workers to handle the demand. Nine out of ten of the homeowners I’ve spoken to have tried to get some small thing fixed, and found that they simply cannot get anyone to come out to their place to do the work. The lucky few who have found “a go to person” often go through several voicemails, weeks of waiting, and ultimately a day off work to get maintenance and handy work done in their homes.

How is there an acute shortage of skilled workers in the trades, combined with a dearth of career options for high school graduates?

In the words of Jacobim Mugatu, “I feel like I’m taking crazy pills!”

mugatu.png

There has to be a better way.  There is a better way. Fixer is going to launch a trade school.

Here at Fixer, we set out to solve our customers’ problem of waiting weeks for “their guy” to show up to fix something. We quickly came to believe that this can only be done hand in hand with a comprehensive dedication to reshaping the way trade education is offered in our cities. We believe that the only way to attract bright young talent is to pair modern education with competitively paid employment.

So, we decided to start an in-house school, with a twist (it always has a twist doesn’t it?)

The Fixer trade school isn’t your grandpappy’s shop class.  It isn’t spending two years in sawdust strewn shops under the impetuous gaze of a grizzled veteran. No, we’re building a technology enabled curriculum injected with practical experience. In addition to hard skills, we focus on mentoring respect, empathy, and exemplary customer service. We actively recruit men and women to join us on this path. And then, here’s the kicker, once a Fixer certifies on their first skill, we send them out into people’s homes to use the skill. This is paid, real-time, real-world training aligned to the needs of real-time, real-world customers.

Our Fixers - both the experienced veterans on board and those we train and certify - are employees, not gig economy workers. That’s important too.  Sending a novice into someone’s home only works if they have support and can see a bigger vision. It only thrives in a team based atmosphere. Our new Fixers have centuries of skill backing them up, along with the guarantee of the entire organization.  Layered on top of that is our technology. In addition to creating a customer experience that’s quick and convenient, we’ve built apps that let the more experienced Fixers evaluate, comment, and instruct the new Fixers while in the field.

Our novice level Fixers will be earning in weeks, debt-free, even though certifying in all of the fifteen or so different handyman disciplines will take several years. During that journey, we offer our Fixers ample opportunity to consistently succeed. And a the end of that journey, we’ll help our Fixers branch out: into their own specialized trades businesses, into the unions, or even to stay on to expand our growing footprint.

We’re decades away from solving our cities’ lack of skilled tradespeople.  But...

The Fixer trade school is a start.