What happens when I save a credit card to my account?

Adding a credit card to your account makes your checkout experience pain-free once we're done completing work at your location. Here's how it works:

  1. Add a credit card to your account when you request a Fixer. Our secure payments provider will authorize your card for either $0 or $1 depending on your bank, so you may see a reference to that on your statement. You may also choose to skip this step if you prefer. If you do, you will be billed by the Fixer at your location. 
  2. When your job is complete, we will send you a text message with a link to finalize your bill. 
  3. Add a tip for your Fixer(s), if you would like.
  4. Your card will be charged for the full amount of your bill, including tip. If we previously authorized your card, we will not charge you for any amount that was held.

For more information about our secure payments provider, Braintree, click here. As always, if you have questions please feel free to reach out to our dispatch team via text message or at dispatch@fixer.com.

How much does Fixer cost?

Fixer costs $94 per Fixer per hour, except in times of limited availability. You will always know your hourly rate before booking your time slot, shown here:

 The hourly rate is displayed next to each time slot when you schedule a Fixer.

The hourly rate is displayed next to each time slot when you schedule a Fixer.

Prorated pricing after the first hour

After the first hour of service for each Fixer, we prorate by the minute. That means that just because your job takes 65 minutes, you don't have to pay for the full second hour. 

Materials charges

If you don't have the materials you need, no problem. We carry a bunch of materials in our materials bag, for which we charge $5-30 depending on how much we use. We can also go to the store for you for the cost of $50 plus a standard 20% markup on the materials we purchase. The other guys charge their hourly rate plus markup - which adds up REALLY fast! We turn off the hourly clock and simply charge a flat fee, no matter how long it takes to get the parts.

The reason we charge for store trips is that many jobs require special parts and materials: custom outlets, special plumbing parts, paint, or hardware. Many customers have told us that having a skilled Fixer find and bring the right part is a valuable service that saves time and money in the end.

Payment Methods

We prefer to be paid by credit card, but we also accept cash and personal checks. More info

Tipping Fixers

Tips are not expected, though if you’d like to leave one we do provide an easy way to do so once a job is ready for payment. Note that our Fixers are all full-time employees, with benefits.  That said, if you’d like to leave a tip, we recommend $10-20 per hour. Again, up to you.

Downtown Commuting Charges

We will pass on parking and commuting charges when they cost more than $15. We don't upcharge on this, so if you know of a less expensive option please feel free to let us know before any Fixers arrive. 

Why do some jobs require more than one Fixer?

For some jobs we are asked to do, we require that two or more Fixers come to your location. Examples include:

  • Fan installation
  • Chandelier installation
  • New door installation
  • Undermount sink installation
  • Large TV Mounting

To maintain a safe work space, and to ensure that we do not cause any unintentional damage, we always send two Fixers. The extra set of hands from a fellow professional really help.  The types of jobs listed above take 20-60 minutes to complete, and we'll let you know right away if we think it'll take longer. As always, we charge our hourly rate for each Fixer that works on your project.