General Fixer FAQ
We offer two options for booking a Fixer visit…
Flat-Rate Service Pricing: Choose one or more common tasks directly from our website, these are priced as a flat-rate per task.
- This pricing option does not measure time.
- We charge a minimum of $89 for each visit. If the task you pick is below $89, we recommend adding more tasks to your visit to reach the $89 minimum.
- For any special materials or parts needed to complete selected tasks, our team will confirm ahead of time if you need help purchasing an item or if you will be providing it. In some cases, a followup visit will be scheduled for special order parts. Materials Fixer provides include an industry standard 20% markup fee on your invoice. Customers may provide their own materials needed for the job.
Hourly-Rate Service Pricing: We understand that some projects can’t be funneled into a fixed rate, which is why we still offer our original hourly-rate pricing. This option is great for customers who have a custom job request, or a bunch of items to check off their to-do list.
- We charge a 1-hour minimum for hourly-rate jobs. After the first hour is completed, we charge by the minute.
- Some jobs may require an additional charge for a second Fixer to safely complete the project. We’ll let you know if that’s the case ahead of time.
- If special materials are needed to complete the project, our Fixers are skilled in shopping for the correct parts. Time spent shopping is billed at our hourly labor rate. Materials Fixer provides include an industry standard 20% markup fee on your invoice. Customers may provide their own materials needed for the job.
- Our hourly-rate varies by location. To check your local rate, please visit our pricing page.
Our pricing is designed to cater to your convenience. Not sure if we cover a specific task? No worries — tell us more about your project by sending a text to 855-583-4947, or email to concierge@fixer.com.
Our Membership Plan
We’re reshaping the way homeowners think about ongoing maintenance costs while limiting the stress and hassle of maintaining a home. With our Annual Plan, our members gain access to a range of benefits including an exclusive pricing discount on each visit.
- Our enrollment fee is $199/year.
- Work with your preferred Fixer on routine visits throughout the year.
- Receive 15% off our hourly labor rate, and get 5% off for each flat-rate task.
- We never charge for time your Fixer spends shopping for parts at the hardware store.
- No “trip fees” for membership properties.
- Receive priority scheduling on every visit.
- Access our online interactive platform for easily planning out your upcoming visits and adjusting your task list.
Accepted Payment Types
We accept all major credit cards for contactless payment. We do not accept check or cash at this time. After your visit is completed, we’ll send an invoice link by text message and email. You will be able to provide an optional tip for your Fixer while finalizing your payment.
If you have a question regarding your invoice, please reach out to our customer service team by sending a text to 855-583-4947, or email to concierge@fixer.com.
Every Fixer tool bag is filled with more than 30 tools and materials – from screwdrivers and hammers to spackle and toilet repair kits. We know a lot about typical home repairs and our Fixers typically carry more than enough to get those jobs done.
Whats in our bag?
Standard Fixer Tools
- Screw driver
- Wrench
- Hammer
- Knife
- Saw
- Level
- Flashlight
- Putty knife
- Channel Lock
- Gator Grip Socket
- Ratchet 3/8″
- Hex key set
- Pry Bar
- Drill bits
- Chisel
- Stud Finder
- Pliers
- Scissors
- Tape Measure
- Locking Pliers
- Vice grips
- Tin snips
- Screw extractor
- Faucet and sink installer
- Drywall saw
- Tile Nippers
- Sanding Block
- Wire Brushes
Standard Fixer Materials
- Assortment of sandpaper (hand)
- Wood and Plumber’s Putty
- White Primer
- Toilet Repair Kit
- P-Trap Washers and Kit
- Epoxy
- 9V Batteries
- Interior/Exterior Sheet Metal Screws
- Wire Connector Assortment
- 15 Amp Duplex Outlet
- CU Duraclad Armored BX/AC-90 Cable
- Electrical, Masking, and Teflon Tape
- Deck Wash
- WD40
- Washer Kit
- Nail Kit
- Sinker Nails
- Strap Toggle and Bolt
- Screws, Bolts, and Anchors
- Picture Hanging Kit
- Spackle
- Multipurpose Adhesive
- Caulk
Adding a credit card to your account makes your checkout experience pain-free once we’re done completing work at your property. Here’s how it works:
- Add a credit card to your account when you request a Fixer. Our secure payments provider will authorize your card for either $0 or $1 depending on your bank, so you may see a reference to that on your statement.
- When your job is complete, we will send you a text message with a link to finalize your bill.
- Add a tip for your Fixer(s), if you would like.
- Your card will be charged for the full amount of your bill, including tip. If we previously authorized your card, we will not charge you for any amount that was held.
For more information about our secure payments provider, Braintree, click here. As always, if you have questions please feel free to reach out to our dispatch team via text message or at concierge@fixer.com.
We are here 7 days a week to answer your questions. And it usually happens within minutes!
- Email us: Concierge@fixer.com
- Text us: 855–58-FIXER (855–583–4937)
- We can schedule a phone call with one of customer service representatives for a time that works for your schedule.
- Chat Us in the bottom right corner of the website.
We accept debit and credit card payments from all Visa, Mastercard, American Express, and Discover cards. We make it easy for you to pay online or on your phone as soon as your job is complete. Our Fixers are instructed not to carry cash, and we do not accept checks at this time.
There are some jobs that require two or more Fixers in order to complete safely and to properly care for your belongings. Examples include:
- Ceiling Fan installation – high ceilings
- Chandelier installation
- New door installation
- Undermount / cast iron sink installation
- TV Mounting – larger TV’s over 45” inches
- Some tile and painting jobs
For jobs such as these, we always recommend sending two Fixers to maintain our safety standards and to finish the job quickly and completely. We charge our hourly rate for each Fixer that works on your project. The more professional hands on a project, the quicker it goes. So in the end, you aren’t paying any more as we get it done in less time, and more safely, than with just a single pro. Our concierge will alert you if your specific project requires two or more Fixers when you book.
You are welcome to assist your Fixer! And if you’re interested in learning how to do the repair, Fixers are happy to share their knowledge with you.
If you do decide to assist, please keep in mind our 3 safety values:
- All accidents can be prevented
When lifting heavy or awkward objects, remember to hug the load close to your body, ensure a good grip, and squat rather than bend. - Nothing we do is worth risking injury
Ask your Fixer for any other safety instructions relevant to the task at hand. - Safety is everyone’s responsibility
Your Fixer may decline your help, especially if there is a concern for someone’s safety. Just like if you change your mind, we will do our best to get another Fixer there quickly to assist, or reschedule for a time when that’s possible.
To view the full waiver of liability related to assisting your Fixer, see our Terms of Use.
Membership FAQ
Our Annual Membership Plan includes routine visits throughout a 12-month period. An enrollment fee of $199/year will be charged to your card when signing up. This will auto renew after 12 months on your enrollment date.
Active members gain access to a range of benefits including an exclusive pricing discount on each visit.
- Our enrollment fee is $199/year.
- Work with your preferred Fixer on routine visits throughout the year.
- Receive 15% off our hourly labor rate, and get 5% off for each flat-rate task.
- We never charge for time your Fixer spends shopping for parts at the hardware store.
- No “trip fees” for membership properties.
- Receive priority scheduling on every visit.
- Access our online interactive platform for easily planning out your upcoming visits and adjusting your task list.
When each visit occurs, we apply the exclusive discount and then finalize your bill to include any extra materials that may be needed. If your Fixer applied a shopping trip to you visit, that will be removed from the final bill. You can always view your past individual jobs and invoices by visiting: https://my.fixer.com/visits.
Your first membership visit is typically scheduled for about a week after you enroll. Your Fixer will show up ready to discuss your home repair priorities and to create a plan for ongoing maintenance and special projects. Most of our customers schedule their visits monthly, ranging from 1-4 hours of service on each visit.
We automatically schedule your visits monthly so you have one less thing on your to-do list. We have found this process really helps homeowners build a home repair habit. We are happy to update your plan to a schedule that works best for you, if you prefer something different. If a particular day-of-week or time-of-day works better for your schedule, just let us know! We send a text and an email to confirm all appointments, and if the time is inconvenient we can easily reschedule it for you — just reply to the text or email and our team will find a better time.
Each member is assigned a Preferred Fixer who acts as a point person for your projects and your home’s ongoing maintenance. This Fixer is able to work more effectively and efficiently because they get to know you, your home, and your priorities.
We make every effort to send your Preferred Fixer to every appointment, but we may occasionally send another Fixer because of the skills required or scheduling constraints. In those situations, your Preferred Fixer is still the point person and should be in contact with the other Fixer(s)
You’re not tied to any contracts, and you can cancel your membership at any time. There are no fees to cancel. You can cancel your plan by emailing our team at concierge@fixer.com. We offer a Risk-Free Trail for Annual Plan members only, we will refund the $199 sign up fee if you cancel within the first 30 days of your membership start date. After the 30 day period, there is no refund for the $199, 12-month enrollment fee.
Update: As of April 30, 2024 we will no longer be accepting credit hours from our older plans: Essentials, Investment, and Comfort plans. All active members on these plans will be transitioned to our Annual plan at no additional cost to them.
Update: As of April 19, 2024 we are closing our Los Angeles, California location. This includes terminating service for our membership plan customers in the greater L.A. area.
Your upcoming (and past) jobs are always available at https://my.fixer.com/login, and you can add tasks there. Alternatively, you can text 855-58-FIXER (34937) or email concierge@fixer.com and we’ll make the necessary updates.
We would be happy to transfer your membership to a new property, as long as it is located in an area we serve. Just let us know and our team can set up the transfer for you. We allow one free transfer within a 12-month period.
Your membership only applies to a single-family home or an individual unit in a multi-unit property. If you have another property, you are welcome to purchase a separate membership for it.
When your Fixer identifies the need to shop for materials, they will offer you a choice between a) the Fixer shopping right away and finishing the project on that visit, or b) the Fixer shopping later and returning with the materials on your next membership visit. In both cases, the materials themselves are billed the same way. For itemized materials, a standard 20% markup is applied to cover the cost of insuring, maintaining and returning inventory.
For all members except for our Annual Plan members, if you decide to go with option a), your Fixer will complete the shopping trip in between appointments and come prepared for your next scheduled appointment. You will not be charged an extra fee for this. If you decide to go with option b), you will be charged a shopping rate for that same day.
Annual Plan Details:
✅ Our enrollment fee is $199/year. We will waive this fee for your first year.
✅ Work with your preferred Fixer on routine visits throughout the year.
✅ Receive 15% off our hourly labor rate, and get 5% off for each flat-rate task.
✅ We never charge for the time your Fixer spends shopping for parts at the hardware store.
✅ No “trip fees” for membership properties.
✅ Receive priority scheduling on every visit.
✅ Access our online interactive platform for easily planning out your upcoming visits and adjusting your task list.
We are excited about this transition and the opportunities it brings for us to better serve you. Should you have any questions or require further assistance, please do not hesitate to reach out to our team.