How does the Fixer experience work?
What to Expect
Shortly after you submit your request, you’ll get a text to confirm your appointment, and our concierge team will reach out separately if they need any additional details about your project.
Your Fixer will arrive on time and prepared with the basic tools and materials needed. Upon arrival, your Fixer will review the project, refine our initial estimate, and get to work.
- Labor: Fixers are full-time employees with benefits. Part of every invoice supports our training center.
- Shopping: When necessary, Fixers head to the closest hardware store, and our rate is discounted as they shop.
- Materials: We only charge for what’s needed on the job. There is a standard 20% markup on itemized materials.
If you have any questions we’re here 7 days a week to help by chat, phone, or text.
What do you need fixed?
Our skilled women and men can handle a variety of tasks all in the same visit.
All of our Fixers are full-time employees, committed to delighting customers through exceptional quality and reliable service.
"OK Great. But what about MY project?"
– You, probably
You’ll hear back from our concierge team within 1 business hour.
Pay Only for the Time You Use
Work time is prorated to the minute after a one-hour minimum. If your job takes 1 hour and 5 minutes to complete, you pay only for that time, no rounding up. Some jobs require more than one Fixer for safety reasons, and if that is the case, the rate is applied to each Fixer working to complete the job.
Special Materials and Shopping
For in-home jobs that require specific materials beyond our standard kit, our experts will do the shopping for you. They are trained and practiced at getting the right parts in a single trip, and we charge a reduced rate for time spent shopping — saving you time and money in the end. It’s our aim to get your project done safely, correctly, and quickly so you can enjoy your home.
We Estimate & Get to Work Right Away in the Same Visit
We provide estimates for common in-home repair jobs upon request when you first contact us. When the Fixer arrives at your home, they will confirm the estimate with you and then start the work right away. The final cost of the project is determined based on the actual time and materials used.