1. Acceptance of Terms

Welcome to Fixer Group Inc. (“Fixer”). By accessing or using our website, mobile applications, or services (collectively, the “Fixer Platform”), you agree to be bound by these Terms of Use (“Terms”) and our Privacy Policy.

Please read the Terms carefully before you start to use the Fixer Platform. By using the Fixer Platform, you accept and agree to be bound and abide by these Terms and our Privacy Policy, found at https://fixer.com/privacy-policy/, incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Fixer Platform.

The Fixer Platform is offered and available to users who are 18 years of age or older, and reside in the United States. By using the Fixer Platform, you represent and warrant that you are of legal age to form a binding contract with Fixer Group, Inc., and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Fixer Platform.

Fixer may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Fixer Platform. However, any changes to the dispute resolution provisions set out in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the Fixer Platform.

Your continued use of the Fixer Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page each time you access the Fixer Platform so you are aware of any changes, as they are binding on you. You are responsible for both: (i) making all arrangements necessary for you to have access to the Fixer Platform; and (ii) ensuring that all persons who access the Fixer Platform through your internet connection are aware of these Terms and comply with them.


2. The Fixer Platform

The Fixer Platform connects users (“Customers”) with independent service providers (“Service Providers”) for various home services. Fixer does not provide the services itself but facilitates the connection between Customers and Service Providers.


3. Definitions

● Fixer Platform: The website, mobile applications, and services provided by Fixer Group Inc. for facilitating home service jobs.

● Customer/User: An individual or entity accessing or using the Fixer Platform to request services.

● Service Provider: An independent contractor providing home services to Customers through the Fixer Platform.

● Job: A service appointment scheduled through the Fixer Platform.

● Estimate: A detailed cost projection provided to the Customer after they supply information about the job they need completed.


4. User Responsibilities

● Eligibility: You must be at least 18 years old and capable of entering into binding contracts to use the Fixer Platform.

● Account Information: You agree to provide accurate and complete information when creating an account and to keep this information up-to-date.

● Compliance: You agree to comply with all applicable laws and regulations when using the Fixer Platform.

● User Conduct: Users agree not to:

● Use the Fixer Platform for any unlawful or fraudulent purposes.

● Impersonate another individual or misrepresent their identity.

● Post false or misleading reviews or feedback.


5. Jobs and Payment

● Booking Services: When you book a job through the Fixer Platform, you agree to the pricing and terms set forth in the Estimate provided at the time of booking.

● Payment: Payments are processed through the Fixer Platform. You authorize Fixer to charge your payment method for the total amount of the job.


6. Cancellations and Reschedules
● Cancellations: Once you accept an estimate you cannot cancel a job. You are able to reschedule with at least 24 hours notice.


7. Service Provider Relationships, Insurance, and Background Checks

● Service Providers are independent contractors and not employees of Fixer. Fixer is not responsible for the actions or omissions of any Service Provider.

● Service Providers are required to maintain at least $1,000,000 (one million dollars) in liability insurance coverage. Fixer also maintains insurance coverage for its operations.

● In the event of a claim, the Service Provider’s insurance will be utilized to its full extent before Fixer’s insurance is considered.


8. Estimates, Additional Costs, and Scope Changes
● Fixer will make every effort to provide an Estimate that incorporates all parts necessary for the job as described to Fixer at the time the Estimate is provided.
● Any additional parts required beyond the original Estimate will be billed at cost, and the Customer will be notified immediately.
● If the scope of the job changes, if information was withheld by the Customer that affects the job, or if the actual job differs from what the information provided showed, Fixer reserves the right to:
● Decline to perform the work.
● Revise the Estimate, which may include transitioning to an hourly billing model at a rate to be determined at time of change-in-scope.
● No changes to pricing will be made without prior authorization from the Customer.


9. The Fixer Guarantee

The Fixer Guarantee provides certain limited protections for Customers using the Fixer Platform. Subject to the exclusions and limitations herein, Fixer, at its sole discretion, will either:

(a) Have the specific service reperformed; or (b) compensate the Customer for actual losses incurred; provided, however, that in no event will such compensation exceed $1,000 per job, whether for property damage or any other matter resulting from Service Provider’s negligence during the performance of services.

Customers are eligible for the Fixer Guarantee provided that:

● The issue is reported within seventy-two (72) hours of the service, and the Customer provides supporting information and material reasonably requested by Fixer.


10. Service Modifications and Termination
● Platform Changes: Fixer reserves the right to modify or discontinue any aspect of the Fixer Platform without prior notice.

● Termination: Fixer may suspend or terminate your account at its sole discretion for any or no reason, including, without limitation, for violations of these Terms or applicable laws.
● Fixer will not be liable if for any reason all or any part of the Fixer Platform is unavailable at any time or for any period. From time to time, Fixer may restrict user access, including registered user access, to some parts of the Fixer Platform.


11. Intellectual Property Rights

● Ownership: All content, trademarks, and branding on the Fixer Platform are owned by Fixer or its licensors.
● License: Users are granted a limited, non-exclusive, and non-transferable right to access and use the Fixer Platform for personal, non-commercial purposes.


12. Privacy Policy

Your use of the Fixer Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information, which can be accessed at: https://fixer.com/privacy-policy/. It is a condition of your use of the Fixer Platform that all the information you provide on the Fixer Platform is correct, current, and complete.

13. Third-Party Links
The Fixer Platform may contain links to third-party websites or services. Fixer is not responsible for the content, policies, or practices of any third-party websites or services.


14. Disclaimer of Warranties
● The Fixer Platform is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.
● Fixer does not guarantee the accuracy, reliability, or quality of any services provided by Service Providers.


TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE FIXER PLATFORM IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR OR GENERAL PURPOSE AND NON-INFRINGEMENT NOR DO THEY MAKE ANY WARRANTY AS TO ANY SERVICE PROVIDER’S REGISTRATION, SERVICE PROVIDER ACCREDITATION OR LICENSE; NOR DO THEY MAKE ANY WARRANTY


AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE FIXER PLATFORM, OR AS TO THE TIMELINESS, ACCURACY, RELIABILITY, QUALITY, SUITABILITY, SAFETY, COMPLETENESS OR CONTENT OF THE SERVICES, SERVICE PROVIDER SERVICES, ANY PRODUCTS, MERCHANDISE, CONTENT, INFORMATION OR MATERIALS PROVIDED THROUGH OR IN CONNECTION WITH THE USE OF THE FIXER PLATFORM OR THIS AGREEMENT.


NO LIABILITY. YOU AGREE NOT TO HOLD FIXER ITS AFFILIATES, ITS PARENTS, ITS SUBSIDIARIES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS (COLLECTIVELY, “MEMBERS”) LIABLE FOR ANY DAMAGES, EXPENSES, LOSSES, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE FIXER PLATFORM, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT, ACTS OF PHYSICAL VIOLENCE, AND LOSS OR DESTRUCTION OF PERSONAL PROPERTY), SERVICES, ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY FIXER OR MEMBERS, AND ANY DESTRUCTION OF YOUR INFORMATION.


UNDER NO CIRCUMSTANCES WILL FIXER OR MEMBERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE FIXER PLATFORM OR ANY SERVICE PROVIDER SERVICES OR MERCHANDISE, EVEN IF SUCH PARTIES WERE OR SHOULD HAVE BEEN ADVISED OF THE POSSIBILITY OF THE SAME.


EXCEPT AS EXPRESSLY PERMITTED UNDER THE TERMS OF THE FIXER’S GUARANTEE, UNDER NO CIRCUMSTANCES WILL FIXER OR MEMBERS BE LIABLE FOR ANY DIRECT DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE FIXER PLATFORM OR ANY SERVICE PROVIDER SERVICES OR MERCHANDISE, EVEN IF SUCH PARTIES WERE OR SHOULD HAVE BEEN ADVISED OF THE POSSIBILITY OF THE SAME.

EXCEPT AS EXPRESSLY PERMITTED UNDER THE TERMS OF THE FIXER’S GUARANTEE. FIXER AND MEMBERS DO NOT ACCEPT ANY LIABILITY WITH RESPECT TO THE QUALITY OR FITNESS OF ANY WORK PERFORMED IN CONNECTION WITH THE FIXER PLATFORM, THE SERVICE PROVIDER SERVICES, THE MERCHANDISE OR THIS AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF,

NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IF IT IS DETERMINED THAT FIXER OR MEMBERS ARE LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE LESSER OF (1) TOTAL FEES PAID BY YOU TO FIXER DURING THE SIX (6) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE. OR (2) THE AMOUNT EXPRESSLY PERMITTED UNDER THE FIXER GUARANTEE ($1,000). THE LIMITATION OF LIABILITY SET OUT ABOVE DOES NOT APPLY TO LIABILITY RESULTING FROM FIXER’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.


15. Limitation of Liability

To the fullest extent permitted by law, Fixer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Fixer Platform; (ii) any conduct or content of any third party on the Fixer Platform; or (iii) unauthorized access, use, or alteration of your transmissions or content.


16. Indemnification

You agree to defend, indemnify and hold harmless Fixer, its affiliates, officers, directors, employees, licensors, and agents from and against any claims, damages, losses, liabilities, and expenses arising out of or related to:

● Your use of the Fixer Platform.
● Your violation of these Terms.
● Your violation of any rights of a third party.


17. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Fixer Platform shall be resolved through binding arbitration, in accordance with the rules of the American Arbitration Association.
To the fullest extent permitted by law, you agree to waive your right to a jury trial and to participate in a class action lawsuit.


18. Governing Law

These Terms are governed by and construed in accordance with the laws of ILLINOIS, where Fixer is headquartered, without regard to its conflict of law principles.


19. Entire Agreement

These Terms constitute the entire agreement between you and Fixer, superseding any prior agreements or understandings regarding the Fixer Platform


20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.


21. Waiver

Failure by Fixer to enforce any provision of these Terms shall not be deemed a waiver of its right to enforce that provision in the future.


22. Changes to Terms

Fixer reserves the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on the Fixer Platform. Your continued use of the Fixer Platform after such changes constitutes your acceptance of the new Terms.


23. Fixer Membership

Membership Plans refer to the various plans we offer that provide access to our service and may include perks such as discounted pricing and ongoing recommendations for home care. Please note that membership plans are entirely optional and choosing to start or end a membership plan is at the member’s discretion. Membership plans are not required in order to use our service. We reserve the right to modify or discontinue any membership plan at any time, with or without notice to you.

(i) Membership Details: Fixer offers Customers the opportunity to purchase a Fixer Membership for $199 per year.

(ii) Billing and Automatic Renewal:When you first sign up and purchase a Fixer Membership, you will be billed immediately for your initial Fixer Membership subscription period.
BY ENROLLING IN THE FIXER MEMBERSHIP, YOU AUTHORIZE FIXER TO CHARGE YOU FOR YOUR INITIAL FIXER MEMBERSHIP SUBSCRIPTION PERIOD AND A RECURRING ANNUAL FEE AT THE THEN-CURRENT RATE, WHICH MAY CHANGE FROM TIME TO TIME. YOUR FIXER MEMBERSHIP WILL AUTOMATICALLY RENEW, AND PRIOR TO THE START OF THE NEXT SUBSCRIPTION PERIOD, YOU WILL BE CHARGED THE APPLICABLE FIXER MEMBERSHIP FEE TO YOUR PROVIDED PAYMENT METHOD ON A RECURRING BASIS UNTIL CANCELED AS SET FORTH HEREIN. UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT YOUR FIXER MEMBERSHIP TO AUTO-RENEW, YOU UNDERSTAND THAT YOUR FIXER MEMBERSHIP WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE FIXER (WITHOUT NOTICE TO YOU UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE MEMBERSHIP FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

(iii) Declination of Payment: If an eligible payment method Fixer has on file for you is declined for payment, you must provide us with a new eligible payment method promptly, or your Fixer Membership will be canceled. If you provide us with a new eligible payment method and are successfully charged, your Fixer Membership period will be based on the original enrollment or renewal date and not the date of the successful charge.

(iv) Cancellation of Automatically Renewing Membership: YOU WILL NOT BE CHARGED A FIXER MEMBERSHIP FEE FOR THE SUBSEQUENT PERIOD IF YOU CANCEL YOUR FIXER MEMBERSHIP AT LEAST THIRTY DAYS BEFORE YOUR NEXT FIXER MEMBERSHIP RENEWAL DATE.


24. SHORTCODE TERMS OF SERVICE

When you opt-in to the service, we will send you an SMS message to confirm your signup.
You can cancel this service at any time. Just text “STOP” to 34937. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us.


If you want to join again, either text “START” to 34937 or sign up as you did the first time and we will start sending messages to you again.


If at any time you forget what keywords are supported, just text “HELP” to 34937. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.


We are able to deliver messages to the following mobile phone carriers:Major

Carriers: AT&T, Verizon Wireless, Sprint, T-Mobile


Minor Carriers: U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).


As always, Message and Data Rates May Apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. T-Mobile is not liable for delayed or undelivered messages.


For all questions about the services provided by this short code, you can send an email to support@fixer.com.


If you have any questions regarding privacy, please read our privacy policy at fixer.com/privacy-policy.

25. Contact Information


If you have any questions or concerns regarding the Terms of Use, please feel free to contact us at the following email, telephone number or
mailing address.

Email: support@fixer.com


Mailing Address:
Fixer Group, Inc.
21 S. Evergreen Ave.
Suite 200
Arlington Heights IL 60005